It is the customer's responsibility to obtain a valid passport for at least six (6) months, from the date of departure from the country, appropriate entry visas (visas) and also to indicate to Tikair (hereinafter the tikair.co.il website) if he has a non-Israeli passport. Entry into the various countries is in accordance with the passport held by the passenger and the country's law may change from time to time. Passport handling, entry visas, etc. are the sole responsibility of the passenger, and he hereby declares that he has a valid passport for at least six (6) months. A valid passport will only be considered one with at least two blank pages and it is the customer's responsibility to verify this before booking and / or the date of travel.
It is the customer's responsibility to check the exact spelling details and make sure the spelling is the same as the spelling in their passport before signing the order form. It is clarified that for a name change or spelling update, the customer will be charged a cancellation fee or a change payment, according to the supplier's laws. For the avoidance of doubt it will be clarified that any provision of this agreement in relation to the customer is valid and will also apply to any passenger included in the transaction.
The TIKAIR website "TIKAIR" would like to draw your attention to the information provided below as an integral part of the holiday booking and which together with the booking details constitute the general terms and conditions and warranty. In any case of disagreement, these conditions will be binding and no claim will be made that the passenger did not read and / or was not referred to these conditions. The following terms will apply to the passenger passenger one of Tikair products.
The Tikayir website is located outside the borders of the State of Israel (located within the borders of Ukraine ITN 2748727895), and serves as an intermediary between various service providers and the passenger, and therefore, Tikayir is related, among other things, to the general terms and conditions of the various service providers. It is emphasized that the services provided to the customer are performed at the responsibility of the various service providers. All information provided by Tikair is drawn from the suppliers' publications and Tikair is not responsible for their absolute accuracy.
In signing this agreement, the customer confirms that he has read and understood the terms of the transaction and he will be prevented from making any claim regarding ignorance of the terms of the transaction, etc. retrospectively after the signing of this agreement.
Subject to the terms of employment and contracting of the parties Tikair orders for you services provided by a tourism wholesaler, including the hotel, airlines, ticket suppliers for events and attractions, and rental and parking services companies (hereinafter: "the supplier (s)") subject to their availability and information provided by the supplier. All ordered services are for request only, pending approval from our company. Also, the sole responsibility for performing the actual services is on the provider only.
Special requests regarding the hotel and / or air carrier and / or ticket providers and / or car rental and / or parking services are forwarded by Tickair to the relevant provider, in any case of malfunction and / or non-compliance please contact immediately, directly or with our help, To the appropriate provider. It is the responsibility of the customer and / or passenger to check the suitability of the vouchers and approvals, including dates and flight times, event dates, type of event tickets, spelling of passenger names, number of passengers and adjustment of room classification and type of hotel for booking.
All components of the order are at full cancellation fee, from the moment of order confirmation sent by Tickair.
Without derogating from the generality of the aforesaid:
The flights may be charter, low-cost or scheduled flights and therefore their details are not final and may change, including in terms of their dates, route and flight carrier details as well as the airline and flight numbers. The responsibility for delays, changes and cancellations is, according to any law, on the air carrier and / or the carrier only.
Tickair is not updated in real time regarding changes to the schedule of each flight and therefore the customer must verify the exact flight hours 24 hours before the flight date. Connection flights are booked with the approval of the airline according to the rules of stopover of the airport. In the event of a missed connecting flight as a result of a delay and / or delay and / or change of schedule, Tickair will not bear any responsibility. It is hereby clarified that the airline is responsible for resolving this situation at its sole discretion.
Attention is drawn to the flight details updated on the flight ticket and to the general conditions attached to it and which are binding on the carrier. However, in exceptional cases of overbooking by airlines (which is allowed by the airlines and which is not under the control of the organizers) a single passenger or part of a group of passengers will be forced to fly on a different flight. Reservations for a kosher and / or vegetarian meal on the flight and / or any other dietary requirement are for request only and the Tickair website does not guarantee and will not be responsible for the unsatisfaction of the reservation. For the sake of fair disclosure, some airlines do not provide a meal during the flight and / or provide a meal and drinks for a fee only. Some airlines require early registration for the flight (electronic check-in) and charge a fee for registration at the airport. The customer and / or passengers are asked to make the registration for the flight if they wish to avoid additional payments at the airport. Some airlines charge an additional fee for luggage sent to the belly of the aircraft and / or for excess weight in the baggage sent or by hand luggage and / or for large quantities of luggage. It is the responsibility of the customer and / or passengers to be updated in advance, with the airline or with Tickair on these costs and conditions. Seating on flights is done by the airline and under its sole responsibility, sometimes for an additional fee and all this without consulting TIKAIR and / or the passengers.
A request from the customer for flight changes and / or cancellation and / or name changes will be charged according to the supplier's terms.
Infants up to the age of two are not entitled to a seat on the flight, but sit on their parents or their flight attendants. It is possible on regular flights to book a crib based on availability only. Tickair does not guarantee that babies sat in the crib on flights.
The requested hotel details are for request only and Tikair is not bound by them until the final approval of the supplier has been obtained. The responsibility for the placement in the hotel, including the room floor and / or the correctness of the facilities and / or service in the hotel, including the air conditioning system, rests with the hotel and / or the supplier only. The hotel facilities are active only according to the hotel's considerations depending on the tourist season. Some hotels require extras for services offered by the hotel including meals, drinks, mini bar, gym, spa services, water sports, etc. This exception also applies to all-inclusive bookings. Please note that in the case of booking a room for three and / or four - many hotels usually put a third and / or fourth bed in a double room, sometimes the extra bed is a sofa bed and / or a folding bed. In some destinations in Europe a city tax per room / person is charged. This fee will be charged to the customer in full and directly by the hotel at the destination and is not under the responsibility or control of Tickair.
Please note, in case of overbooking, provide the right to transfer to an alternative hotel at a similar level, or higher at an additional charge. The rating of the hotels as given to you, is in accordance with the report of the local Ministry of Tourism and no rankings are compared between the different countries. All details regarding the hotel facilities, advertised by Tickair, are taken from hotel advertisements and the Tickair website does not bear any responsibility, if some of the services offered by the hotel are seasonal and do not operate all year round. In some hotels an extra payment is required for "extras" in the meals that the hotel offers to its customers, and this is not in the knowledge and / or control of the company. The time of entry into the rooms is usually at 16:00 and the evacuation is until 11:00, regardless of the flight hours. If, as a result of changes in flight times, the passenger incurs a loss / additional accommodation at the booked hotel, the company will not bear the loss / additional payment paid by the passenger. Also, if due to flight delays, the passenger will incur a loss of meals at the booked hotel, Tikair will not bear the cost of the meal loss. "Over-registration", both in terms of flight and in the case of hotels, means that the hotel or flight is fully occupied and there is no available room / space available on the flight despite your reservation.
It is the customer's responsibility to update Tickair if the age or age of any of the passengers expected to drive the vehicle is less than 25 years. In addition, the customer and / or passenger (listed on the car rental voucher) must have an international credit card, in his name, and an Israeli driver's license together with an international license, when they are valid and the details are the same. The rental company does not undertake to supply a vehicle of a certain model, but only of a certain group of vehicles. Parking services: Tickair is not responsible for damage and / or loss caused to vehicles or property located in them and will not bear any payment or any expense arising from and / or related to the provision of parking services by the supplier. Including this, the company is not responsible and will not bear payments for overtime parking hours even if these overtime hours were not caused due to the actions / omissions of the passenger / customer, including due to delays / cancellations of flights. Car rental day is 24 hours, overtime will be charged on an additional rental day according to the local carrier tariff.
Event tickets will be accepted in the country or at the destination until the day of the event (inclusive). The cards can be paper cards, plastic subscription cards or electronic cards. In some cases, and according to the production decisions or event organizers, the tickets are printed and distributed near the time of the event and therefore can not be delivered in the country, and will be delivered at the local ticket office by destination, by courier to the hotel At the box office, at the sole discretion of the ticket vendor.
It should be noted that the ticket market abroad is a dynamic market in which priority is given in advance to the local audience and / or local subscribers. Thus most of the requested events are defined as "sold out" in advance. Hence, the ticket prices left for marketing by the ticket providers to the foreign audience are, for the most part, significantly higher than the nominal price, to which are added shipping costs, insurance and local agent fees. By actually placing the order, the customer confirms and agrees to the existing differences between the price of the ticket as given to him by "TIKAIR" and that stated on the card.
It will be clarified that Tickair makes every effort to ensure for its customers the tickets at the most competitive prices and from the highest quality suppliers and to ensure tickets for its customers, as far as possible, in the best possible places, even in the most requested shows.
Delivery of the tickets to an address in Israel or abroad is done by registered mail and / or courier and is conditional on receipt of the tickets by the customer or their representative. Tickair will not be liable for tickets for which there is a delivery confirmation at the address provided and / or received at the post office associated with this address and lost / stolen / not located / not collected for any reason thereafter. Deliveries to apartments or private addresses abroad are conditional on the signing of the delivery confirmation and the customer's responsibility for the delivery himself or by his proxy. It is important to note that the exact date or time of delivery cannot be guaranteed and it is the customer's responsibility to prepare accordingly.
In case of cancellation and / or postponement of the event, when only tickets and / or packages are purchased that do not include flights departing from Israel and / or packages that include a flight from Israel, but the cancellation and / or postponement notice was given after the flight leaves Israel. For a rescheduled event. For the avoidance of doubt, Refund and cancellation policies in these cases are set exclusively by the local ticket providers, Without affiliation or connection to the notices given by the event producer, and such notices do not bind the parties in any way. It should be noted that there is no connection between the face value and the actual price paid for the ticket, whether it was purchased as part of a package or as a ticket only. The face value may be on the order of magnitude or lower on the order of the price of the ticket paid. Also, the prices given or displayed for tickets only are not necessarily the prices of the tickets included in the package and do not represent the price of the ticket embodied in the package.
Tickair makes every effort to keep up to date with the times and hours of events that may change from time to time. It is the responsibility of the customer and / or the passenger to verify the date of the event as planned. The sale of tickets, tourist services and the services that accompany them is done as long as the event is planned to take place as planned. No claims will be accepted from the passenger and / or customer regarding a change in the responsibility of the production and / or the organizers of the event.
Unless otherwise stated, in events where tickets are provided, seating in pairs is guaranteed, but it will be clarified that seating in pairs is also considered in European countries as sitting one after the other and / or diagonally and / or in the same row at "touching distance" (separation of one or two seats only). Beyond that - just a request. However, due to exceptional decisions by the productions and / or event organizers and / or sports clubs, tickets may also be accepted individually and / or separately and Tikair has no responsibility for the seating.